This is sample content for a demonstration website. It is not legal advice and should be reviewed and adapted before use on a live site.
Who we are
Sanderson’s Building and Roofing (“we”, “us”, “our”) is committed to protecting your personal information. This policy explains what we collect when you use our website or contact us, how we use it and the choices you have.
Sanderson’s is the data controller for the personal information described in this policy. You can contact us at [EMAIL ADDRESS] or by post at [BUSINESS ADDRESS].
The information we collect
We collect information you give us directly, such as when you complete our contact form, request a quote, email us or call us. This may include:
- your name, email address and telephone number
- the address of the property where the work will take place
- details and photos of the work you would like us to carry out
We also collect limited technical information automatically when you visit our website, such as your IP address, browser type and the pages you view. This is gathered through cookies (see below).
How we use your information
We use your personal information to:
- respond to your enquiry, arrange a site visit and prepare your quote
- plan, carry out and complete the building or roofing work you ask us for
- keep you updated while work is in progress
- issue invoices, warranties and guarantees
- meet our legal and insurance obligations
- improve our website and understand how visitors use it
We will only send you marketing emails if you have agreed to receive them, and you can unsubscribe at any time.
Our legal basis
Under UK data protection law we must have a lawful reason for using your information. We rely on:
- Contract: where we need your information to quote for or carry out work for you
- Legal obligation: where the law requires us to keep certain records, such as for tax or building regulations
- Legitimate interests: where we need to respond to enquiries and run our business effectively
- Consent: for marketing emails, non-essential cookies and using photos of completed work
Photos of our work
We may photograph work in progress and completed projects. We will only use photos of your property on our website or social media with your permission, and we will never show your full address.
Sharing your information
We do not sell your personal information. We only share it where necessary to complete your work, for example with trusted subcontractors, suppliers, building control or your insurer, or with providers who help us run our business, such as our IT, email and accounting software. Anyone we share information with must keep it secure and use it only for the purpose we specify.
How long we keep it
We keep enquiry and quote information for up to [12 months] if you do not go ahead with the work. Customer records are kept for as long as we need them for warranties, guarantees and tax purposes, which is usually six years after the work is completed.
Keeping your information safe
We use appropriate technical and organisational measures to protect your personal information from loss, misuse or unauthorised access.
Cookies
Our website uses a small number of cookies. Essential cookies help the site work properly. Analytics cookies help us understand how visitors use the site so we can improve it. You can control or delete cookies through your browser settings at any time.
Your rights
You have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information, where we have no legal reason to keep it
- object to or restrict how we use your information
- withdraw your consent at any time, where we rely on consent
To make a request, please contact us at [EMAIL ADDRESS]. We will respond within one month.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
Last updated: [DATE]